Customer service training courses help managers to establish vital customer service policies that must be upheld by all members of an organization. Trigger Finally, the… Read More »customer service training: What is the customer service action?
Succession planning is the process where your organization ensures that employees are recruited and developed to fill each key role within your organization. Huge Transition… Read More »Service Transition: Do staff know and understand the strategy and role in achieving it?
IT Service Desk: What are the key developments one needs to be aware of to understand your organization and its services?
Every it organization now (company internally or it management service organizations) uses an issue tracking help desk software like the software that is built to… Read More »IT Service Desk: What are the key developments one needs to be aware of to understand your organization and its services?
Pull the switch again, and your employees might dive right into the old project with new gusto, having the right amount of detail while providing… Read More »IT Strategy: How might each service or project move between boxes over the next year or so?
business value dashboard: How is self-service being incorporated and how does it change your organizations strategy for BI?
Adapt your business to changing consumer buying habits and an ever-more competitive industry, looker is your organization intelligence software and big data analytics platform that… Read More »business value dashboard: How is self-service being incorporated and how does it change your organizations strategy for BI?
Open Compute Project Networking: What delivery models will Core Data Centers use for providing IT services?
Telecommunication and data centers are moving to greener technology to minimize operating costs and lessen environmental impact, improved project control and delivery through effective of… Read More »Open Compute Project Networking: What delivery models will Core Data Centers use for providing IT services?
Your customers expect your business to be accountable to your promises, and your customer service team creates the face of your organization, conversely, profitability that… Read More »customer profitability: How focused is your organization on customer service improvement?
Break-even analysis, contributions margin, and sensitivity analysis are all considered in detail, absorption costing is a costing system whereby all manufacturing costs, including variable and… Read More »Cost Accounting: Which are characteristics of service costing?
Solution Architecture depends on developing small, independent modular services where each service solves a specific problem or performs a unique task and these modules communicate… Read More »Solution Architecture: Who needs enterprise services architecture?
Identifying, analysing, evaluating, treating, monitoring and communicating risks associated with any activity, function or process in a way that will enable organizations to minimise losses… Read More »IT Service Continuity Management: What about risk management of externally-delivered services?