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ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL has recently undergone a major and important refresh project. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

Why Implement ITIL?

ITIL has been used globally by many types of organisation to create structure and consistency in managing quality IT Services. Regardless of industry type, ITIL helps to create an organisation with business and customer focused Service Management processes. The deliverables from the IT organisation are mapped against the customer's requirements and are continually reviewed and improved.

In general, ITIL implementation will support you in achieving the following objectives:

  • Greater visibility of the value of the IT organisation
  • More clarity in the return on investment for IT
  • Better alignment of IT services to corporate objectives
  • Increased accountability of  IT spending
  • Increased efficiency in IT Service delivery activities

ITIL Version 3:

ITIL Version 2 (V2) has undergone a major refresh with the release of Version 3 (V3). Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.

The Version 3 framework is built according to the concept of the Service Lifecycle. The phases of the Service Lifecycle are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL® is a registered trademark of the Office of Government Commerce

Official ITIL Homepage