IT Service Continuity Management: Does your business have operational resilience?

IT service continuity management is the consolidation of IT disaster recovery and high-availability management into a single cohesive management discipline.


Having identified risks and likely business impacts, the development of a business continuity plan can help your business survive and recover from an IT crisis. It follows that a substantial portion of quality problems is related to the subcontractor. The plans are a well-reasoned, step-by-step approach to determine the how, when, where, who, and what will have to be needed should a disruption of normal operations occurs.


Business continuity planning and incident management, these have often been somewhat narrowly focused on responding to a limited range of disruptions. A risk that has occurred is known as an issue, or in the case of a severe risk, a disaster. Nearly every business continuity standard and regulation require clearly articulated roles and responsibilities.


Business continuity management consists of the processes used by organizations to address unplanned service interruptions. Its more comprehensive than a disaster recovery plan and contains contingencies for business processes, assets, human resources and business partners every aspect of the business that might be affected. The strategic planning process involves a review of organizations business and its management and recommending improvements to foster success, stability and continuity.


These incidents can range from large scale natural disasters, to technology-related or environmental incidents and could have significant impact to business operations. Continuity risks directly impact your organization ability to continue its services or objectives. The goal of an ISMS is to minimize risk and ensure business continuity by pro-actively limiting the impact of a security breach.


Traditional risk management has been around for a long time and is an established function within most organizations, while business continuity is relatively new. Again,business continuity management is a subset of a larger risk management strategy. Many organizations make the mistake of treating risk management and business continuity as different programs.


Agreements should be negotiated in writing and documented in the business continuity plan. Asset management is a strategic approach to how a company conducts business, reaches decisions, and processes, uses, and communicates information. With a comprehensive service-level agreement, your business gains service continuity. A business continuity plan can help a company quickly recover and survive these critical incidents while maintaining the trust of customers, investors, and vendors.


To be truly successful, business continuity planning must do more than plan for how security personnel should react when a disaster occurs it should also take steps to help mitigate potential threats. The main purpose of the IT service continuity management is to support the overall business continuity management process by making sure that the IT service provider is always capable of providing minimum levels of business continuity related service.

Want to check how your IT Service Continuity Management Processes are performing? You don’t know what you don’t know. Find out with our IT Service Continuity Management Self Assessment Toolkit: