5 Whys is a standardized method of inquiry that attempts to identify the real cause of an issue rather than a superficial reason or a… Read More »5 Whys: What handover/review processes or safety checks were in place?
HR Shared Service Center: Are the problems with outsourcing mainly confined to handling the relationship with contractors, or do you also have concerns about whether outsourcing itself is inappropriate?
As a customer, you have a right to have your personal information only be used for the purpose you supplied it for and for it… Read More »HR Shared Service Center: Are the problems with outsourcing mainly confined to handling the relationship with contractors, or do you also have concerns about whether outsourcing itself is inappropriate?
Saba provides transformational talent management solutions to help your people and your business thrive, managing customer retention is an incredibly important part of growing a… Read More »HR Shared Service Center: Do your people have the skills some need to adopt the new delivery model?
Enabling organizations to thrive in an uncertain, high-risk world with the latest information on cybersecurity and digital risk, as you become increasingly dependent on technology… Read More »Cyber Threat Hunting: Why is the insurance services industry targeted?
With well-defined, organized visuals, your business is capable of evaluating a wide variety of customer experience metrics and KPIs, in order to have successful customer… Read More »customer service training: What is the correlation between customer satisfaction and retention?
These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does… Read More »Business Analyst: What service or product does your business provide and what needs does it fill?
Each workspace (service) that you setup can have own unique processes depending on the specific needs of that customer or the specific business being managed,… Read More »Service Level Management and SLA: Can the workload run in a virtualized environment?
Identify the business issue the product or service is addressing for your customer, keeping track of the assets is critical to avoid theft of and… Read More »service blueprint: Who will build out the listing template and keep it updated?
Your services can help you identify business and technology challenges, risks, and opportunities, and apply the proper processes and technology solutions to help you realize… Read More »service blueprint: What are some obstacles that you foresee in the future?
As hybrid cloud environments continue to gain traction in corporate IT, so does the multi-cloud model, cloud computing is on-demand, integrated, configured, ready to use… Read More »Hybrid Cloud: Is your primary service provider utilizing another sub-service provider?