ServiceNow: How does the process of knowledge management work in the service lifecycle?

ServiceNow has long made software that large businesses use to field internal requests from employees to their information technology organizations, but in recent years has branched into selling similar software for use by customer service organizations to handle requests from external customers.


ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. As an internal auditor, you need be confident in the compliance and risk posture of the business when the external auditors arrive.


Eliminate repetitive clean-up projects and automate manual data protection tasks. Precisely provides trusted data to customers like you, inspiring confidence and enabling you to build your possibilities. Risk mitigation implementation is the process of executing risk mitigation actions. ServiceNow is a powerful system in which different processes share the same source data.


Make-or-break customer relationship moments where your business must live up to its brand promise or face damage are now a constant reality. ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. The CMDB helps organizations better understand the IT environment in the areas of business service impact analysis, asset management, compliance, and configuration management.


And your organization improve their first call resolution rates reducing costs to support your customers. See how to connect customer service with other teams to improve customer satisfaction. Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Cask helps you improve productivity and service delivery by monitoring planned and unplanned work.


ServiceNow ITSM aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services. And technology leaders need visibility into how their teams work to put the right people on the right projects.


ServiceNow is best known for helping large organizations organize field service and help desk activity. ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. ServiceNow is a cloud based platform specializes in delivering IT service management (ITSM) applications. ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity.

Want to check how your ServiceNow Processes are performing? You don’t know what you don’t know. Find out with our ServiceNow Self Assessment Toolkit: