Software as a service (SaaS) is a delivery and licensing model in which software is accessed on the web via a subscription rather than installed… Read More »Software as a Service: How secure is your data against risks as data loss and viruses?
Customer profitability is a process of determining if the amount of resources expended to acquire and maintain a relationship with a given client is more… Read More »customer profitability: What percentage of the possible customers use your service?
Net promoter score software can graphically display how the metric has changed over time for the brand so that strategic decisions can be taken on… Read More »Net Promoter Score: What could be more important to you than excellence in customer service?
Another main concern that becomes a challenge to the virtual care system is the devices required for accessing the service there is a need for… Read More »virtual care: How ready is your organization to offer telehealth services?
Customer service experience is the overall experience of the customer when one deals with customer service and customer support, whereas customer experience is the sum… Read More »Customer Service Experience: What platform should you deploy it on?
Service delivery managers focus on maintaining customer satisfaction by ensuring that their business services are performing at a high-quality standard. Trigger Outsourcing is the process… Read More »Service Delivery Manager: What information is truly necessary?
Cross-selling is defined as the sale of a core good or service that induces an opportunity for sale of a follow-on good or service, while… Read More »Cross-selling: Do you obtain the additional data and management skills needed or correct the fatal flaw?
Neural machine translation is a form of language translation automation that uses deep learning models to deliver more accurate and more natural sounding translation than… Read More »API Economy: How do you ensure the API service is secure?
The result is a digital twin of the physical product or process that can be used to monitor real-time prescriptive analytics and test predictive maintenance… Read More »digital twin oil and gas: How do you monetize new digital service opportunities that arise from Industrial IoT advances, even as a supplier?
Is an employee-owned, strategic services and information technology consulting company that grows and deploys talented people to solve the strategic and technical challenges of its… Read More »Cross-selling: What additional assets and functions will your organization need in order to provide the service?