Your customers expect your business to be accountable to your promises, and your customer service team creates the face of your organization, conversely, profitability that… Read More »customer profitability: How focused is your organization on customer service improvement?
IT Service Continuity Management: Does the tool have the ability to provide test, forecast and predictive reports?
Predictive analytics uses data mining, machine learning and statistics techniques to extract information from data sets to determine patterns and trends and predict future outcomes,… Read More »IT Service Continuity Management: Does the tool have the ability to provide test, forecast and predictive reports?
Having a flawless and rigid digital presence that can withhold any type of cyber security incidents is a top priority for organizations, muddling together security… Read More »Cyber Security: Which services do other organizations expect from a cyber security provider?
Regular backup and recovery testing is already an industry standard for cloud providers, somewhat paradoxically, your goal is to enable every client to securely use… Read More »IT Service Continuity Management: What are the components of testing as it is conceived today?
The selection and specification of security controls for a system is accomplished as part of your organization-wide information security program that involves the management of… Read More »Information Security Standards: Do you control suppliers who manage or provide critical services?
Cloud Security Standards: How can cloud computing service consumers implement cloud governance within organizations?
While akin changes are abstract, there are very concrete things that IT organizations can and should do to take full advantage of the cloud environment,… Read More »Cloud Security Standards: How can cloud computing service consumers implement cloud governance within organizations?